Our Services
Returns / Refunds / Warranty
Product Warranty & Returns Policy
We make every effort to ensure the goods we supply to you are suitable for the purpose intended and are free from any defects. You are free to return unwanted goods that are unused within 30 days of delivery. Goods that have been used cannot be retuned unless there is a warranty claim for the product.
Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.
Product Returns and Warranty Claims Procedure
If you suspect you have a faulty product supplied by us please contact us in the first instance by phone. Some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.
If you need to return the goods to us please do so by sending the goods with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods. Please enclose a letter detailing what the issue is, contact details and a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible.
On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the next action to be taken. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by warranty we will arrange a suitable replacement, alternative or refund. The cost of posting or shipping the items back to us may be refunded to you at an agreed level equivalent to our normal stated delivery charges for that product.
Product Exchanges & Refunds
If you need to exchange a product for an alternative, for example if you have the incorrect size please do so by sending the goods with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods.
Please enclose a completed returns form which is available from any of our websites or here along with a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the options for an alternative or replacement.
You are responsible for return postage costs to us and the goods must be in an unused and as new condition. Postage back to you of the new item will be paid for by us except for canoes. Kayaks and paddles. We reserve the right to charge a 15% re stocking fee.
